Good Morning,
Welcome new recipients!
My current read is “Credibility: How Leaders Gain and Lose it, Why People Demand it” by James M. Kouzes and Barry z. Posner (http://www.amazon.com/Credibility-Leaders-People-Demand-Revised/dp/0787964646). The books covers a key area in leadership and life, being credible. The authors performed surveys to find out what people desire the most in a leader. They performed this survey twice over a 10 year period. The number one want from people of their leaders is credibility, trust. This makes a lot of sense.
When you are working with someone who you do not ‘believe in’ how do you act? Compare this to working with someone who you have total faith in. The difference is huge. People tend to express their concerns through the office gossip, the water cooler talk. The buzz when a leader is new is often not so much will he/she like us, rather will they do what they say, or, are they there to do the job or just make a name for themselves. As the leader builds credibility, the buzz follows with praise and support, the questions, while always there, will shrink to minor quibbles. Folks have to have their issues to talk about, no matter how minor. It is what they are complaining about that is key. Like complaining about suit choices over whether or not the leader will actually keep this latest promise or not.
That same leader who does not follow through with their word, or does wrong by their team will lose credibility, and fast. People working for someone they do not ‘believe in’ tend to lose a lot of energy and have to often justify the effort to follow them at all. Here is when quality really suffers, and morale drops like a lead balloon.
I remember a time I worked for an artist who caused 70% of the problems in the office, and owned up to 5% of them. And yet, he jumped down the throat of anyone who made any level of mistake. We walked on egg shells there and could never trust what the boss said or did. At the end of the day, I would come home and go to bed, exhausted. I couldn’t wait to leave that place. My energy level sprang back up when I started working for another company.
Being credible to the ones you lead is extremely important. It can make and break a team, control productivity and quality and determine the course of a project.
The first step in credibility, deliver what you promise. Be on time, follow through, keep your word, and explain anything that needs explaining.
FYI, my posts this week will be a little light as I take some vacation time with my family. Have a great week!!
Enjoy!
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