The Wisdom of Leaves - Continued

Good morning,

 

I've had more lessons from the leaves in the last few weeks. I have found that leaves keep coming into the yard no matter how hard I work to collect them all and bag them up.

 

This is just like work where there is a lot of tasks that come in and no matter where I am in the day and how much work I have accomplished there's always something new coming in. Just like the leaves that keep coming into my yard there are tasks that keep coming onto my desk.

 

This tells me that the work will never totally be done. I find that is a scary concept when looking at this wall of work that is followed by another wall of work and behind that yet another wall of work.

 

If I look at it this way it becomes an ominous barrier to getting work accomplished as am always looking at something larger than myself larger what that why can accomplish. But if I understand that if I do the work in front of me as it comes in front of me I am more able to handle the tasks then being bogged down by the fear of the walls that are behind.

 

It's by understanding that I can do what is in front of me and not worry about all the other work is where I can best accomplish the tasks that are given to me.

 

The wisdom of the leaves shows us that we can do a lot of work even though we can't do all of it. And this is okay, because there'll always be work, it will always be more things to do.

 

Our work is never done, it is what we do with what is in front of us that shows us to be competent workers or people who urges overwhelmed by the seas of work that are around us.

 

While I'd like to know that all the leaves have been picked up in all the work is done so I can sit back and look at what I've done I know that this is not feasible. This is something that can never happen, not in our world today, or likely to happen in the future.

 

It is up to us to learn how to navigate the seas of unending work knowing that the work that we can do is enough if we keep working. That we do what we need to do when we need to do it and not worry about what is around the bend until we get to around the bend. Just like learning how to drive a car if we focus on where we are in the road just ahead of the car we will constantly jerked the wheel left and right to compensate for once we start looking a little further down the road we get more control.

 

The wisdom of the leaves showing us how to manage work when there is an was work.

 

Enjoy!

 

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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The Wisdom of Leaves

Good Morning,

 

This Saturday morning and most of the afternoon, my daughter, Samantha, and I raked and bagged up leaves. As for the raking part, I used an electric blower and she used the rake. And then after the piles were made, some 15 of them, we started bagging. 

 

I made multiple piles after hearing a story of about a lady who had raked all of their leaves into a single massive pile. While they were doing that, a man across the street from them made multiple piles. That neighbor of hers was actually partially disabled so they could not move too fast. Anyway, the man made small piles and then bagged them. As he continued to rake and bag, the lady built up her huge single pile. And then she started bagging the behemoth. In the end, she saw the man who had slowly and steadily make small piles and bag them finished his similarly sized yard while she continued to chip away at the one monster pile.

 

The wisdom of the leaves tells us that we can make our work into any size pile, small or large. Its up to us, but note that when we divide the work into smaller bite-sized chunks we can do the work more efficiently and even faster.

 

As I continued on my bagging when the thought hit me that the leaves that I was bagging were not even from my house. My home as three Bradford pear trees and those leaves are small and look like an upside down heart. The leaves I was bagging were a combination of oak and maple leaves as well as some other types which came from trees that were not on my property. Yet, being in my yard, it became my duty to collect them and bag them.

 

The wisdom of the leaves tells us that when something comes in front of us, no matter where it started, it is our issue to confront and take care of. That if we do this, and everyone around us also does the same, then the issue no matter where they start or end up will be taken care of by someone. And in the end, it will be okay for everyone.

 

I am sure there is more wisdom to be taught by the leaves, but I will wait until I rest up until I share again!

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
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http://sanfordberenberg.blogspot.com/
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Sandpaper and Cashmere - Two approaches to Customer Service

Good Morning,

 

These last two months have been some of the busiest times I have had in years. Some wonderful and stressful times (insert Charles Dicken’s line here), and I hope to share more of what I have learned over these months.

 

Monday morning I started in New York  and ended up back in my home in Louisville, Kentucky.  Apologies to those I did not get to see or contact as my trip was jam-packed and I had little time to see more people than I had already crammed into my schedule.

 

Anyway, in a series of events, the planned 2 hour cushion of arriving prior to my flight diminished to just under 50 minutes.  To make matters worse, when I went to the ticket kiosk in Terminal C, where I had arrived only a few days prior, I found that my new boarding pass said my flight was departing out of Terminal D.

 

Getting in line for the security check, after being told I can make it to the flight leaving, now in 45 minutes, I got pulled aside as one of my carry on’s was seen as being too big and had to be put in luggage. So I go to the counter and  I asked the lady if I will likely get my flight which is now leaving in 40 minutes. My nervousness started increasing and I told her that I did not want to put my bag in luggage if I would not make the flight. She sternly told me that if I would let her finish, she would help me. So I shut up and listened. With the bedside manners of a block of marble, she told me exactly where I needed to go and what I needed to do.  

 

I followed the instructions and made it to my flight with just over 20 minutes to spare and eventually made it home without a hitch.

 

As I went down to the baggage claim area in Louisville, I was standing next to a family who included an elderly lady who was visiting from out of town. A red cap had wheeled her to the baggage area and she proceeded to get up as expecting that his help was completed and she would walk back to the exit.

 

The gentleman who wheeled her into the area spoke up telling her that he was more than willing to wait for her luggage to arrive and then wheel her to her ground transportation. It was kind and gentle and comforting. The elderly lady then gladly sat back in the wheelchair to wait for her luggage to arrive.  And the red cap’s last line made me proud of my new home city. He said ‘You’re in Louisville now, we take care of our passengers”. Then he and I then exchanged nods.

 

With the first customer service experience, the lady helped me, giving me exactly what I needed, but almost seemed rude and detached in doing so, doing nothing to assuage my concerns until what I time I actually reached my gate, in time.

 

With the second experience, the red cap was kind in his explaining how they can and would continue to help, which immediately helped calm the passenger’s fears.

 

Two approaches to customer service, with similar results, both effective, but both different.

 

While I appreciate all the help I can and often do get, I find that when help comes with comfort and care, it is much better received.

 

Enjoy!

 

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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Message of the Day - The Difference in Seeing and Living the BIG Picture

Good Morning,

 

I often hear about looking for people who can see the big picture. But, do they see where we are going, do they see what we can become, do they see how we are going to get there?.

 

I believe seeing the big picture is all well and good, but it is just the beginning, kind of like heading out on an adventure, where you look at the map and see where you are going, but until you actually start the adventure, then all you are doing is seeing the big picture.

 

Worse yet, there are many who can see the big picture, but once the wheels start turning in working toward the big picture, they don’t have the ability to see where they are at that moment in relation to the big picture.

 

And then there are the ones who see the big picture and cheer for it, and then go back to what they were doing before, never taking a second look at the end goal, nor lifting a finger to get there.

 

It’s as if they see the picture but don’t believe they can achieve it, or even realize that they are part of it, much less have a role in achieving it.

 

Seeing the big picture is safe. It is done from the comfort of what we know.

 

Living the big picture is risky. There is a lot of unknowns along the way.

 

Seeing the big picture and not having the ability to understand how to move from the beginning of the adventure into the big-wide-outdoors is going to limit people’s abilities to get there.

 

We have to be able to live the big picture, to understand where we have come from, seeing where we are going and understanding that the travel from the beginning to end may not be as easy as walking back into our offices or cubicles and doing what we have done in the past.

 

Living the big picture means taking spot checks of where you are now, where you want to be, and seeing what can be done to move there.

 

Often the big picture is something that will take weeks, months or years to achieve, so daily spot checks must become routine. Additionally, we have to understand that we may not get there for a long time. That we may be leaving what we know and are comfortable with to step out and toward the larger goal.

 

Are you someone who can live with ambiguity, with not knowing how things will get done and that there may need to be sudden and drastic course changes along the way?

 

When you can do this, then as we live and work toward the big picture, we see achievements completed, milestones met and often an even bigger picture around the next hill, which unlocks further achievement and newer, greater goals.

 

So, are  you happy seeing the big picture, or  do you want more, do you want to live the big picture. Are you ready?

 

Ready, set, go and take that first step out on the adventure toward the big picture!

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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Message of the Day - Dangers of the Go - To Guy - the Other Extreme

Good Morning,

 

With this being my second email with dangers of using a go-to person, please do not think that I am down on them. Heck, I am one of them, as are many of my friends and family members. My point is, like almost everything, too much of a good thing can become a bad thing.

 

Using a go-to person too often does reduce the growth and learning of others, but it also has the danger of burning the go-to’s out. Especially in areas where there is physical labor and deep thinking involved.

 

Imagine having a team of people who push around large, heavy machines and operate them throughout the day in different parts of their office space. They move them, set them up, wait for the right time to use them, pack them up, and then move them again. The day can get tiresome. If you have a few people on that team who are more experienced or just plain better than the rest, there is a temptation to keep giving the tasks to these ‘go-to’ people over dividing up the tasks as evenly as possible.

 

The go-to people do what they do best and make the unit shine, but at the cost of burning them out physically and mentally, as well as creating a rift between team members who seem to get to sit around a whole lot as they are assigned less tasks.

 

Burning out the go-to people without properly training and expanding the skills of the rest of the team leaves the team in a bad way. Without the ability to promote from within, there is the need to consider bringing in new talent from the outside. While that is a good thing, especially for the person coming in, it can and often does put pressure on the existing team to accept the new, knowing that they were not good enough to step up themselves (either by choice or just by not having the knowledge and experience).

 

In the end, the go-to person is a gift from on high and like your favorite anything, should be used responsibly to avoid wearing them out and allowing the rest of the team to develop.  Think of it this way, if you five pairs of shoes, and you wear the same pair every day, in six months you will still have five pairs of shoes. Four will be like new, and one will be ready for the repair shop or trash.

 

The best team, by the way, is a team full of go-to people. A team of leaders who know when to step up and when to step back and allow another team member to take the lead.

 

Having been a member of a team where I was both the go-to person and the person who watched all the choice projects going to the go-to person, I found that I learned the most when the team experience was in the middle, when there was no real go-to person, where everyone got to play a part.

 

This works in any team, in families and organizations of all sizes.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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Message of the Day - Dangers of the Go-To Guy

Good Morning,

 

Everyone likes to have their go-to people, and they have and will have save our butts many times over the years and for the years to come.

 

To some the go-to person is just indispensible making their absence, or worse, departure, even more challenging.

 

Sometimes the use of a go-to person actually creates problems if not watched out for.

 

I once worked in a unit where the former leader relied on two of their team members for nearly all tasks that they, themselves, did not do. The rest of the team was used for their regular functions, but none were tapped for any special tasks. These two people were, alone, the go-to people of the team.

 

When I took over, I split up the tasks between all the team members who were able to do them. This created two problems.

 

First, the go-to people felt that I was picking on them, and in truth, I was, in that I was not going to rely solely on them.

 

Second, when both of these go-to people left the team, the rest of the team felt like they were going to implode due to the loss of the two go-to people following shortly after the loss of their former leader.

 

This former leader was sometimes known as ‘Magic Hands’ as anything handed to them was ‘Magically’ resolved and it appeared that no one, besides the two go-to people ever learned anything about how the issue was resolved.  

 

Ultimately, the team became a team of go-to people as I engaged each and every person. The team improved its performance to best ever in the company up to that time. New people came in to replace those who left, and knowledge was shared between the entire team.

 

Singling out one or two people solely as your go-to people can be a danger to your team’s growth and productivity.

 

Spread out the knowledge and let everyone learn and grow daily!

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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Message of the Day - Learning through unlearning

Good Morning,

 

My current read is ‘The Heart of Leadership’ by Elizabeth Jeffries (http://www.amazon.com/The-Heart-Leadership-Influencing-Encourage/dp/0787220000). The book focuses on all aspects of leadership from what leaders need to do, need to be, need to understand and how to do each of these. The book is full of case studies and tools to use and questions to ask yourself to help evaluate your current level of skill in leadership.

 

One section of the book which caught my attention was on unlearning in order to learn. That as we go through life, we often will learn from multiple different avenues. We learn by reading, by watching television or the internet, by listening to and watching others and even by osmosis, just being in an environment can give us information.

 

Unfortunately, not all that we learn is accurate information, or even useful information. Worse yet is some of the information we learn can even be harmful to us or others. Just think about watching an video about some first aid procedure that goes viral, but is missing a few key steps, what kind of damage could that cause?

 

The good news is that as we live and grow every day, we can continue to learn new materials and overwrite the wrong or outdated material.

 

In effect we can unlearn what we have learned and replace it with new and better information.

 

One challenge to this is when we brush off the new information ‘because we already know this’ not realizing what we know is not accurate or current information.

 

So it pays to be open to learning new things even if it is something we learning a long time ago.

 

Then again, in our technologically driven world, what information stays the same decade over decade, much less year over year?

 

Things we learned a few years ago, and sometimes a few months ago will become outdated.

 

The rate of this change is increasing, so it makes even more sense to be learn how to unlearn by being open to learning more of what we think we already know.

 

Confusing huh?

 

In the end, we need to keep an open mind and keep on learning, and that confusing cycle above will flow naturally. You will know it is working by the ‘aha’ moments you have as you learn something knew or find out something you once thought to be true was wrong.

 

And it all comes down to learning and growing daily.  Funny how that works.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
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Message of the Day - Magical Management in Action

Good Morning,

Sunday morning, my wife and I went to the local Waffle House, which was packed, and within a few moments were able to get seats along the counter, front and center with the kitchen operations. While we sat, and had our order taken, we watched a team of people working through team operations, but doing it much, much faster than most teams operate.

It was more like a ballet of tasks being performed.

Orders were given, prep cooks set up the plates for the orders, placing bits of food on the plates in specific locations as a code for the main chef to fill the order. Another prep cook took care of cooking the meats (bacon, steak, etc.) and restocking food needs, like baskets of eggs and other supplies.

The wait staff moved in on queue taking their prepared orders from the grill and delivering them to seated patrons and the next orders were cooked and placed on the plates, while new orders were called in and more plates set up.  

Each new patron was greeted upon entry. A cart with a pot of coffee and cups awaited those who had to wait, so they could have a cup of coffee prior to being seated.

In front of us, other staff bussed the tables, and cleaned the plates, which when dried were placed back by the cook staff for use again, with some plates being reused within half an hour of the previous use (my guess based on the speed of the staff).

There were about 7 – 8 people working behind the counter, three cooking, one cleaning, two taking and delivering orders and one shifting roles as necessary. The chef, with a striped hat was in charge, with the two prep cooks feeding him the supplies for each order.

There were mostly seasoned staff and a few newer staff in the operation and while most of the work went along smoothly, there were times for coaching, correction and adjustments, which, were done professionally, and without impacting the operations of the of the team. Never once did everyone stop or otherwise cease in working their functions.

The team knew their places and functions, and performed them, much like the gears of a clock, and the team supported each other, giving kudos and acknowledgement. The loudest voices we heard were the new food orders being called in clearly. Corrections were made when necessary, again given clearly. There was no negative yelling, yet everyone worked at an amazing pace.

It was a magical image of a self-managed team in motion. It was a living, breathing engine of team management. Well Done Waffle House!

When I get asked what a well managed, self-managed, team looks like, I am going to direct them to their local Waffle House on a weekend morning to see the show.

Oh yeah, the food was great too!

Enjoy!

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/Follow Me on Twitter! http://twitter.com/sberenberg

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Message of the Day - Be a Life Saver

Good Morning,

 

Earlier this week I called the Red Cross to donate blood. My company announced a blood drive, and I was trying to schedule a morning appointment but could not log into the website to schedule it.  The lady from the Red Cross reviewed my information and told me something that caused my eyes to well up.

 

She said I had donated enough blood to have help save 24 lives.

 

Stop for a moment.

 

To have helped 24 lives, from donating blood some 4 – 5 times over the last few years.

 

Such a simple thing, to have such a huge benefit.

 

We can save lives by making a small donation of ourselves.

 

The good news is that giving blood is not the only way to give a little of ourselves to help save the lives of others.

 

We can help in what we do. Recently I was awarded a ‘Patriotic Employer’ certificate for my work in helping ensure our employees who also serve in the National Guard get their time off to serve. Their serving is providing for our nation, and in effect, helping save lives.

 

A simple thing like coordinating schedules, to help national guardsman.

 

What could you do be a life saver? And if each of you who read this message take action, the number of people being helped and lives being saved will grow, possibly exponentially!

 

So what do we do?

 

Maybe it is spending time volunteering in a soup kitchen where the homeless and hungry go to get fed, or being a big brother or sister to help a youngster who needs a helping hand to get through the rough years of adolescence. Maybe it is simple as sending a check monthly to help feed a family who is less fortunate that you.

 

We can be a lifesaver by giving of ourselves to others in any number of ways.

 

It does not have to be difficult, dangerous or expensive, but it has to be something that we do. For to do nothing is to gain nothing.

 

Get out there and be a life saver, and do something to help the lives of others, and maybe even save a life or two.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://learnandgrowdaily.com 

http://sanfordberenberg.blogspot.com/
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Message of the Day - Is Perfection Worth It?

Good Morning,

 

Have you ever wondered why when we strive for perfection that we often settle for good enough?

 

Is it because we are lazy?

 

Is it because we are not talented?

 

Is it because we are too busy?

 

Or is it because perfect costs too much in time and effort?

 

I have not looked at this from an economic perspective before, but it makes sense that working toward perfection does take more time and resources to make sure something is perfect.

 

For example, we want a project we are working on to be perfect, but to ensure the level of perfection, it make take twice as long to perform with the increase to the budget for the time and effort.

 

We want the perfection, but do we get the hours it sometimes takes to ensure perfection. Usually not.

 

What we end up with is a balance.

 

We search for that good enough.  To be as perfect as possible within the allotted time and budget.

 

We finish a project and get a few people to review (skim, scan, etc.), and then we present and move on.  

 

We work to improve our skills to do not only do more with less, but to do better with less as well.

 

Shooting for perfection at all costs is wonderful for those who have the time and resources.

 

For the rest of us, we find the balance of good enough and work to improve it without spending more time or resources.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://learnandgrowdaily.com 

http://sanfordberenberg.blogspot.com/
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Message of the Day - A heart full of love to share

Good Morning,

 

This past week Karen and I went to Ohio for a few days to visit a friend of ours who is in Mansfield. When looking for hotels to stay at with Hotels.Com in preparation for the visit about a month prior, we saw a Bed and Breakfast mixed in with the hotel choices (www.hotels.com). The prices for the Bed and Breakfast were reasonable and so we selected the Paddock Inn (http://www.thepaddockinn.com/) for our stay.

 

We drove about 4.5 hours from Louisville to reach the inn, and at first seeing the huge pond on the property in the shape of a heart, it might have been a key to the love we would experience from the proprietor.

 

Upon our arrival, we noticed that place was much more spectacular than many places we have stayed with beautiful scenery, a wonderfully designed house, etc. We have stayed in many bed and breakfasts over the years and this one seemed extra special. We found it in the proprietor, Belinda.  She is a retired pediatric nurse who loves horses and helping others. We shared stories of friends and family and found out a lot of what she has done for others.  When we spoke with Belinda, it was not with just someone we had just met, but, rather with someone who immediately felt like a caring friend.  

 

You can see why I am a big fan.

 

On her property, Belinda has rescue horses. She will go to auctions and take horses who are in pathetic shape, and bring them home where she loves on them with food, shelter and whatever is necessary to bring on the healing. Then when they are well, she will find homes for these horses with loving families.  This is such a passion of hers that she has created the Stable of Hope equine rescue organization( http://www.stableofhope.com/).  

Her heart is huge, and she shares this love in all that she does, be it helping animals in need, or using her skills as a nurse to help a family in crisis. This happened when Amish neighbors had a sick infant and she was asked to help. For the better part of a year, she provided care for a sick infant, helping the healing and growth of the child, saving their life.

 

When we stayed at the bed and breakfast, we expected a nice time with nice people, but what we didn’t expect was the warmth and love a new good friend.  The mornings were extra special with seeing the horses grazing from the window of our room. So peaceful and calming. Add to that knowing that these horses were saved from the slaughter house by the proprietor and her friends. Before we left, Belinda gave us a bag of carrots so Karen and I could feed the horses some treats.

 

 

It was a wonderful time and one we hope to repeat in the years to come.

 

As we plan on visiting our friend in Mansfield in future years, we know where we are going to stay, the Paddock Inn, in Lexington, Ohio.  At a Bed and Breakfast which is full of love.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://learnandgrowdaily.com 

http://sanfordberenberg.blogspot.com/
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Message of the Day - Think Big, Plan Big

Good Morning,

 

I love this photo.  It says to me: “Think Big, Plan Big”

 

 

It is not always enough to think big to get to a better place in life.

 

Seeing the big picture without actually planning or preparing to embrace it is not much more than going to a movies and seeing a film on the big screen.  We watch, we enjoy and then we leave…pretty much the same way that we were when we first came into the theater. With the exception of the sticky floor and popcorn hanging off our clothes.  

 

Seeing the big picture can help us understand more of what is going on in the world around us.

 

This understanding is like knowledge learned.  If it is not applied, than the knowledge is simply an untapped resource.

 

To gain the most benefit from what we learn, we need to use it.  

 

Thinking big is no different.

 

Seeing the big picture without making plans to embrace it leads us on a path of mediocrity and through an ever-familiar neighborhood of where we are now.

 

Planning big, like the Anime Convention I went to a few weeks ago, where they plan to double the size of the convention each year due their successful planning and execution.

 

They see the big picture and they are not afraid to chase that dream by planning to achieve it.

 

Even if we fall short in our goals, if we plan big, we are more likely to achieve better than we would have if we continue to think small and safe.

 

We can all do this in little and big ways. For example, turning a blog into a book is a big dream with big plans. It just took focus, determination and some guts.

 

Think big and plan big.

 

It is the start of something wonderful.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net
http://www.berenberg.net

http://sanfordberenberg.blogspot.com/
Follow Me on Twitter! http://twitter.com/sberenberg

 

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502-533-9336