Good Morning,
My current read is by Kiyoshi Suzaki. The book is called ‘Results from the Heart: How Mini-Company Management Captures Everyone’s Talents and Helps Them Find Meaning and Purpose at Work’ (http://www.amazon.com/Results-Heart-Mini-Company-Management-Everyones/dp/excerpt/0743215508).
Part of the book covers what the author calls ‘Glass Wall’ Management. Here every work unit, called Mini-Company, within an organization is to place their key statistics up on a glass wall for everyone to see. This includes the good and not so good statistics.
The purpose of this is to give a real life view as to what is going on within that team, department, or Mini-Company, etc. The people who work in that unit can see what is truly going on, and so can everyone else.
Some folks rail against sharing their performance with others. Sometimes this is because the people are shy or do not like sharing what they consider personal information, and other times they are embarrassed by their performance.
What Glass Wall Management does is to force people to confront their performances, good or bad, and find ways to improve it. This will cause a lot of people stress at first if they see how bad some of their performances may be, but this is really a good thing.
When a bad performance is publicly aired, it can be addressed and fixed. You know, being able to fix a problem because now you know about it.
Also, folks who have been hiding and hoping to avoid the chopping block can decide to step it up, ask for help or start working their way out. Continual bad performances will not be tolerated when they are publically displayed. Or at least it should not be.
Personally, I do not know anyone who wants to work for an organization where they continually fail to meet goals. By putting your performance up for everyone to see, you build accountability to address any concerns and you cannot hide from it. This then helps the entire organization improve due to all groups within the organization improving.
I have seen this used at my current company in the form of monthly metrics meetings. Every team and every individual’s statistics are aired once a month to all of the leadership. At first there were a lot of bad performances, shown in red, but over the last six months, these have improved, moving through yellow and many into green. (Red, Yellow, Green standing for Bad – Needs Help, Watch – Review for Improvement, and Good – Meets/Exceeds).
If you want to find a way to improve your team’s performance, put up Glass Walls and air your Key Metrics. Get the team on board to address the bad ones and maintain and or improve the good ones.
Everyone will benefit!
Enjoy!
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