Message of the Day - Ice Cream with A Positive Attitude, Accountability, Efficiency and a Cherry on Top!

Good Morning,

 

My family stayed home this Memorial Day weekend and participated in the 3:00 PM moment of silence amongst other things in memory of those who served so that we may live our lives as we do today. After dinner we went to Graeters Ice Cream (http://www.graeters.com) in our neighborhood (Fern Creek, KY). When we arrived we saw one person behind the counter, Adam. He was taking care of customers, answering phone calls and did it all with a smile. We looked for another employee but did not see one.

 

As Karen, the girls and I ordered our ice cream, a line of people started streaming in. Adam kept at serving each and every customer, one at a time. No one came out of the back and it became apparent he was alone. Adam never once showed any signs of frustration. He kept smiling, joked with the customers and wished everyone a great day, all the time making ice cream after ice cream like a dancer moving around the counters. He even told a young boy that the most scoops of ice cream he ever put on a cone was seven (7)!

 

While we ate our ice cream, I overheard Adam say to the third person who asked if he was alone today. He said yes and that the weather originally called for rain, so he did not schedule another person for this shift. It did not rain, but that was okay according to Adam, he would make due. Help was coming in about half an hour, and that was okay. The line remained steady and one by one, Adam took care of each and every one of them.

 

You know, not one person turned around and left. Maybe it was Graeter’s great ice cream, it is our favorite! Maybe it was Adam’s smile and cordial dealings with each customer, or maybe it was the hot humid weather. Maybe it was a little bit of all three.

 

I was so impressed by Adam’s positive attitude, acceptance of the situation handed to him, and the drive to give excellent service throughout.

 

Adam is a winner. I hope to be served by him again on our next trip. I hope others learn from Adam, and give excellent service with a smile, and turn a rough situation into a good one.

 

Enjoy!

 

Sanford Berenberg

Sanford@berenberg.net

http://sanfordberenberg.blogspot.com/

502-533-9336

 

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