Good Morning,
Last week I found out that I needed to renew the auto registrations not on one, but two of our cars due to some clerical mishap on my part. One of which was being driven by our college bound daughter and had been expired for more than a several months. Being from New York, and the lack of tolerance that State has with expired registrations, I had a great urge to get these resolved ASAP.
I went to the County Clerk Office by my house and was served by a very nice lady, Kirsten. She was able to help me renew my car without any issues. The other car was a lease buy out (we leased the car and then bought it when the lease expired). I had all the paperwork, and as Kristen asked for each item, I presented it.
She realized I did not have everything I needed (missing some signatures from Karen, my wife). She was professional in speaking with me (because you know I feel two inches tall at the moment).
Instead of saying next, and sending me on my way, which is what I have come to expect from dealing with motor vehicles departments, Kirsten listed out everything I needed to do. She highlighted where documents needed to be signed and what additional information was needed.
She pointed out that my insurance card (the new one which shows coverage starting next month) was not good enough and that I would need the card showing the car was insured the whole time. She suggested I call my insurance agent and have them fax the necessary insurance card to their office.
When I mentioned that I would need to go to the downtown location with the additional paperwork because I work downtown, she then pulled out an evelope with office locations and circled the fax number for the downtown office. I thanked her and left.
As I got home for a quick pit stop (Did I mention that I live about 2 minutes from the county clerk's office), I got a call from Kirsten. I left my reading glasses at her desk.
So, I headed back and thanked Kirsten again as I picked up my glasses.
Later in day, as I took my lunch, I ran down to the downtown county clerk's office to finish off the paperwork and get the other car renewed. I had thoughts of my daughter being pulled over running through my head, so I needed to get it done that day.
I was served by Jamalia (I think that was her name) who took all the paperwork, and saw the notes from Kirsten and walked me through the rest of the processing. And just when I thought it was going to go smoothly, we ran into problems.
Jamalia was undaunted and meticulously went through each step of the paperwork, ensuring that everything was correct. She even apologized to me that it was taking longer than normal, when the situation was really my issue.
As each step of the process was completed, Jamalia told me what still needed to be done, and she then worked on that step.
In the end, some 30 minutes after I arrived, I had the paperwork for the other car and was amazed at the amazing service rendered by two different people in two different offices of a motor vehicles department.
These ladies showed a great degree of personal accountability in ensuring that I got what I needed, and when they could not resolve my issue, they helped guide me along the path to achieve my goals.
Kudos to Kirsten and Jamalia for their helping provide great service.
Enjoy!
Sanford Berenberg
Sanford@berenberg.net
http://www.berenberg.net
http://sanfordberenberg.blogspot.com/
Follow Me on Twitter! http://twitter.com/sberenberg
http://learnandgrowdaily.com Click here to order: "Learn And Grow Daily!"
502-533-9336
Posts
No comments:
Post a Comment