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Over the last few days I have seen or been involved in situations where
people were ready to over-react in response to what they felt to be wrongs
done against them. When I went to get dinner at a local supermarket, people
in front of me did not get the fried chicken breast they wanted, so they lit
into the sales clerk who had little to unavailable product.
This anger, resentment or whatever has little value, no matter how bad the
service was.
Taking a more positive tact will almost always provide a better outcome.
When I came up to the counter to get chicken, I told the lady that I could
live without white meat and would love just to have their great fried
chicken. The supermarket clerk smiled and provided thighs, wings and
drumsticks in place of the chicken breast and tossed in a few free
drumsticks and wings just as a thank you.
When we are faced with bad service or not getting what we want, we can
choose how to respond. We can get angry and spam the world with our rage, or
we can make a positive impact and give people the opportunity to make good
on any miscues.
It may be easier to yell, hoop and holler when we don't get what we want,
but in the long run, does that do us any good? The anger is released for a
bit, and then is often replaced by feelings of shame and guilt. Do we really
want those feelings?
Take the high road and the positive tact. It may just get you more fried
chicken, and it was all good!
Enjoy!
Sanford Berenberg
Sanford@berenberg.net
http://www.berenberg.net
http://learnandgrowdaily.com ←-Click here to order: "Learn And Grow Daily!"
http://sanfordberenberg.blogspot.com/
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