Good Evening,
Last night I had the pleasure of dinner with the organizers of the InContact Roadshow happening today in Louisville. InContact is the world’s leading Cloud Based customer contact software company. And many of you know I work in the Call Center / Help Desk industry. I will be speaking at the Roadshow today.
Anyway, during our dinner conversation, the topic of embracing the Millennial Generation came up and a new term entered my lexicon…interruptability.
After hearing the word, within its context, it made perfect sense.
The way our youth can do many things at once, while seemingly keeping attention on all is becoming a marketable skill. You know how the young today can text, talk, and do other things and when you stop them to get their attention, we often, frustratingly, find out that they have heard every word we were saying while texting and doing something else, like watching a video.
The ability to be interrupted repeatedly and not lose focus on what they are working on is something that is entering the workforce, or if I were to research it further, would suspect it has been here for some time and growing in trend.
While when I get interrupted and pulled from tasks and have to refocus, time is lost as my mind tries to regain focus and back to where I was before. Over time this causes me to grab the bottle of advil.
Those with the skill of interruptability can refocus within seconds or less, if they ever even lost focus.
I guess this is just society moving forward. Like when we were young and did things that upset our parents, these same things became our norm. Today, with the millennial, the new norm of always connected, never without silence, and ability to focus on multiple activities simultaneously is a growing and marketable trend.
Makes me look at this new generation with a new found respect. I guess we will have to wait for the training books on how to build our interruptability skill t come out. Either that, or adapt at work today when we get interrupted repeatedly and work on getting back to our task faster and faster without any errors.
Enjoy!
Sanford Berenberg
Sanford@berenberg.net
http://www.berenberg.net
http://sanfordberenberg.blogspot.com/
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