Good Morning,
Thank you all for the kind words on the passing of my Mom!
My most current read was Patrick Lencioni’s ‘Silos, Politics and Turf Wars’ (http://www.amazon.com/Silos-Politics-Turf-Wars-Competitors/dp/0787976385) a Leadership Fable about destroying the barriers that turn colleagues into competitors.
As mentioned before, I love reading Patrick Lencioni’s books. I get so much from the fable writing format.
This book shares with us key factors in getting through the barriers we often find between teams, departments and even partner companies. One of the most important factors in breaking barriers is having the leadership at the top working together for the entire company or organization.
Top leaders of any organization which expect their teams and departments to work together must, themselves, support this activity. For this to happen, they have to take their attention off of what is in it for them and their teams and move to goals which benefit the company or organization as a whole. This means that key leaders may actually support goals which have nothing to do with what they are responsible for. It goes along with the statement I learned from Empire Blue Cross Blue Shield which says:
My company comes first; my unit comes second, because no one wins unless the company wins.
Other challenges here come from how each department looks at one another. Sales may look down on service, but without service, sales will fail. One solution is to do what Heartland Payment Systems did and marry the goals of sales and service so that they both worked together for the same goals, but did not actually change the overall scope of what each unit did in their own roles. Result was best ever service across the boards.
When leadership supports the entire company, and not just their units or teams, then they stand a better chance of succeeding.
Leadership starts at the top, and then trickles down. No matter how good middle management is, it is near impossible for them to save a sinking ship when the captain and the bridge crew have sent the ship into dangerous waters.
Another great book from Patrick Lencioni!
Enjoy!
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