Good Morning,
This past Sunday, I started volunteering at my church. My role? Manager because of my MBA? Youth Councilor because of my coaching practice? Nope, I am a Parking Lot Greeter. My job is to walk around the parking lot as people enter and welcome them to the church. This Sunday, though, there was a day-long deluge of rain. So, with umbrella in hand, I walked around for half an hour greeting everyone I saw with a smile and even helped a few folks who did not have their own umbrella.
At the end of the half hour, I was completely drenched, and since I have been moving a carload at a time to our new house over the last two weeks, I was also tired and sore (my poor feet).
I was also energized!
Do you know how powerful it is walk up to dozens of people you don’t know and say ‘Good Morning!’ cheerfully with a smile? Some were a bit confused, but most smiled back and wished me good tidings as well.
Each smile back gave me more energy and pep as I made rounds around the parking lot.
While being a parking lot greeter may not sound like an auspicious task, I took it very seriously. I knew that I was the first person these people would meet on their way into the building. I would set the tone for their visit.
This makes the task that much more important. Like a customer service representative on the phone, they set the tone for the customer who is calling in. The representative is the embodiment of the organization.
That being said; how would you like any initial contact to be handled?
Wouldn’t you want your first contact to be a positive one? When you call technical support it is better when you are greeted with a friendly voice. When go you to the store, it is better when an employee smiles as they greet you. One of my former supervisors used to have an activity of catching and passing along a smile. In a room full over 100 people, he would give a big ear-to-ear smile and the person next to him would then turn and smile to the next person and so on and so on. We would do this until everyone in the room had smiled.
While this sounds silly, everyone in the room lightened up and the atmosphere softened. More importantly, most people were now smiling on their own.
The power of smiles and being friendly is great. Are you going to harness it today?
With a smile Enjoy!!
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