Message of the Day - We All Play A Part

Good Morning,

 

I received an email from a Metro Council member sharing a police report about a rash of auto-break-ins and thefts in our district, and that the culprit was caught red-handed. The police indicated that the officer who made the arrest was able to do so because they were able to patrol. The challenge is that officers are routinely being called off their patrols when a crime is reported. Crimes which could easily be avoided. In this case, it was people who leave their cars and houses unlocked being burglarized. By deterring crime (people locking their car and house doors), the police have a better capacity to monitor their beats and focus on their primary roles.

 

The police's message to the public is that we all play a part in fighting crime.

 

This is a bigger message, is that in just about all things, everyone should play a part as well.

 

If you work in customer service and you hear a complaint about a new product, but you don't work in marketing or product development, it doesn't mean to ignore it, since it is not your area. By reporting feedback, especially on new products and services, can help correct issues quickly and both improve sales, and avoid customer rejection.

 

If you work with a computer, but not directly in computer support, you can still help the support team. You can help by not going to questionable websites and downloading unnecessary programs which can compromise your computer or worse, the company's network.

 

If you hear any customer feedback for any other part of your organization, it makes sense to let that group know, in a professional way, of course, what you heard and in what context. That is, rather than simply shrugging and saying it is not your job.

 

As each of us plays a part in the betterment of ourselves, our organizations or wherever we spend time, we all DO play a part in making these places better.

 

It may not be our job, it may not be easy to do, and it may not be in our comfort zone. Ultimately, though it is help the entire group improve their game.

 

And isn't that what its all about? Being the best we can be?

 

So play your part!

 

Enjoy!

Sanford Berenberg
Sanford@berenberg.net
http://www.berenberg.net
http://sanfordberenberg.blogspot.com/
Follow Me on Twitter! http://twitter.com/sberenberg

http://learnandgrowdaily.com  Click here to order: "Learn And Grow Daily!"
502-533-9336